Shipping and Return Policy
Shipping Policy
Fast Shipping
Orders ship within 24 to 48 hours if items are in stock (excluding weekends and holidays). While most orders are delivered within 4-8 business days, unexpected delays can occur due to manufacturing or supply chain issues. Backordered items typically ship within 4-14 days.
Shipping Methods
We ship via USPS, USPS Priority Mail, or UPS Ground. Expedited options like Next Day Air and 2nd Day Air are available for orders placed by 12 PM PST. Shipments can be made to all 50 U.S. states, Canada, APO boxes, and over 35 international destinations.
Canadian Orders
Orders shipped to Canada are processed domestically, so no customs duties, tariffs, or brokerage fees will be applied.
Shipment Issues
Report any shortages within 5 business days. Backorders older than 5 days will prompt a notification before shipment.
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Returns Policy
Hassle-Free Returns
You may return any Truxxx product within 30 days for a full refund (excluding shipping). Products must be unused and include all original packaging and components.
Installed Kits
Installed kits cannot be returned. Opened but unused kits may be returned within 90 days, subject to a 25% restocking fee plus outgoing shipping costs.
Return Process
- An RGA number and proof of purchase are required.
- Returns missing components may incur additional fees or be ineligible for refunds.
- Refunds will be issued to the original payment method.
Dealer Purchases
Items bought through Truxxx dealers must follow their return policies.
Warranty Returns
Defective parts under warranty may require return shipping, which we’ll cover in most cases.
For questions, feel free to contact us—we’re here to help!